Due to the consultative nature of the healthcare patient feeding market segment and the need for specific expertise as it relates to the development of a patient meal delivery system solution that is contoured to the requirements of a specific operation, ATR has since its inception, used a direct sales force to respond to customers. This has limited ATR’s ability to respond to all prospective customers, and thus, the current RFP has been put forward to provide customers additional access to ATR products in response to a growing demand.
ATR has no previous or current established programming with any foodservice dealer buying group or an individual dealer member of a buying group.
Yes, but these sales are typically after ATR has already been specified for a specific project in which the purchasing dealer has been contracted to handle the entire equipment package for the project. List price is typically provided for dealer requests for quotation.
The initial agreement will be for a one-year term with the opportunity to consider renewal beyond the first year based on joint review and mutual agreement between both parties prior to the established agreement end date.
Due to the unique aspects of specifying cook-chill/rethermalization system that requires a facility site visit, HVAC considerations, drawings that take room sizes into account, and many other factors, this equipment would be excluded from promotion and selling via an online e-commerce partner. With this exception as described, the majority of the product portfolio made up of equipment, reusable traywares, and disposables would be included in the agreement, and the awarded partner would have exclusive dealer rights to promotion and sale of ATR online.
Net 30 days.
Orders greater than $50,000 require a 20% down payment at time of order with remaining 80% due net 30 days from invoice date.
Orders must ship six months or sooner from original order date. For orders with a ship date of greater than six months, they must be re-quoted.
Standard Shipping Process
Aladdin normally ships in-stock items the next business day after an order is received. For instance, an order placed on Wednesday will ship Thursday. If a customer requests next day or 2nd day delivery, the order is expedited and shipped the same day (the customer will be responsible for freight charges and any additional handling costs).
Standard Freight Policy*
Prepaid:
Prepaid freight applies to all orders valued at $1,000.00 or greater for combined products: servers/covers, domes/bases, and all in-stock disposable and reusable traytop components. This excludes equipment, carts, special order items, and service parts shipped from Aladdin’s warehouse.
Prepaid and Added to Invoice:
Prepaid and Added to Invoice applies to all orders valued at less than $1,000.00 of the above listed products and those products identified on the Aladdin Price List as “Drop Ship”. This also includes all equipment, carts, special order items, and service parts.
Freight Estimates:
Aladdin Customer Service Representatives provide freight estimates upon request.
Carrier Selection:
Aladdin reserves the right to select the carrier.
F.O.B. Destination:
Aladdin ships F.O.B. Destination when Aladdin is prepaying freight charges. Risk of loss is borne by Aladdin until customer signs delivery receipt bill of lading.
F.O.B. Origin:
Aladdin ships F.O.B. Origin when customer selects carrier and customer pays freight charges. Risk of loss is borne by customer and their selected carrier.
Identification of Goods:
Aladdin identifies goods when they are placed in the possession of the carrier.
Restocking of Goods:
25% re-stocking charge for approved returned orders.
*Continental U.S. orders only.
1 year parts and labor on most equipment.
Upon shipment, warranty will commence at 30 days post invoice date.
The process for selection is as follows:
September 16th, 2024 – Deadline to complete and submit preliminary information form including questions for response.
Between September 16th and October 1st, 2024 – ATR will schedule and conduct follow up meetings with all prospective partners who completed the preliminary information section and submitted it back on time. Purpose of these meetings is to make introductions between primary stakeholders and to better acquaint both sides with each other. As part of these meetings, ATR will respond to all questions that were included in the initial submission.
November 1st, 2024 – Deadline to submit a formal proposal for consideration (requiring completion of proposal form; see provided link here). For those who elect to do so, ATR will offer a meeting time to present their proposal directly to the ATR team for their consideration.
November, 15th, 2024 – Agreement awarded to selected partner (via email notice from ATR that includes written agreement for review and signature).
December 2nd, 2024 – Deadline for agreement to be signed by selected dealer and ATR
Criteria for evaluation and selection will include:
Yes, there will be an opportunity to ask additional and follow up questions at three different points in the process:
At any point throughout the process prior to a signed agreement being in place, questions can be e-mailed to ATR for review and response back.
